Creality Support is the WORST IN THE WORLD!

Scanner & Falcon Creality Falcon
1

I sure hope that Creality is monitoring these forums.

Their support, if you can call it that, is the absolute worst in the world. The worst support for any product I have ever dealt with! They should be ashamed of themselves!

My machine arrived missing the TF card. I sent them an e-mail and 2 days later they replied asking for a picture of it! A picture of a missing part!! How absurd!

It takes them days to respond and generally offer no assistance to those suffering issues with the machines.

They need to hire a US / European Service Manager that knows what the hell they are doing and open up a call center staffed with real engineers who know the equipment.

I think their equipment is decent, but their support SUCKS!~

3 Likes
2

I agree with that totally.

1 Like
3

Could not agree more. Never have I experienced such non-support, ever.

Just tried to install Creality Nebula Smart Kit and the instructions, if you can call them that, are wrong. Sent in an issue yesterday and it stil has not posted.

When I first received my Ender 3 Max Neo I had a question which took them 6 weeks to reply to.

If they want to stay at the top they better hire some good US based people that know what they are doing.