Hi, i know it sucks getting a brand new printer with damage! this is what I could find in regards to Creality UK
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Email Support: store.uk@creality.com
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Online Contact: Click “Online Services” in the bottom right corner
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Phone Support: 86 755 3396 5666
There is a page with all the contact details here:
Creality Contact List - News and Announcement - Creality Community Forum
I would use the whatsap channel to contact them as they are very efficient.
As for the store itself I think email is the only option as I cannot find an actual number for the UK store.
Regards