Ender-3 v3 KE not turning on

Just bought the ender 3 v3 KE for my son for Christmas and put it all together and nothing will turn on except for the power supply if triple checking wiring made sure it was in the proper voltage checked the fuse and nothing only thing that comes on is the red light for the psu and the fans for the psu no LCD display nothing. I’ve emailed creality multiple times with no response. Has anyone else had any issues or at least point me in the direction of troubleshooting. Thanks

Hi @Subaru6star and welcome to the forums.

Sorry to hear you are having issues with the KE. Sounds lie it could be a faulty mainboard.

Support usually respond within 24-48 hours via email but there is also a live chat available on their facebook support group which may be a quicker for you.