I’ve received my Ferret Pro a couple of days ago and despite troubleshooting all weekend I can’t even get it to a stage where I can scan anything in Windows 10.
My PC clearly recognizes that the scanner is connected because the device manager shows up all three camera types when I plug it in
CR-Scan Ferret Depth Camera
CR-Scan Ferret IR Camera
CR-Scan Ferret RGB Camera.
However, the creality software itself doesn’t recognize that the camera is plugged in. I just get a message saying Scanner Undetected. I’ve tried plugging it in all of the rear USB 3 ports, including the USB-C 3.1 and 3,2 ports using the provided adapter.
I tried Creality scan 1.0.14 first, and then moved down the older versions. I haven’t been able to update the firmware as the software for updating the firmware doesn’t recognize that the camera is connected.
I’m not sure if I’m doing something wrong or if the camera is just arrived broken.
I’m not able to get the phone connation running stable enough answer any questions that people might have about using it either.
