Filament stuck inside gears

Hello, it has been about a month since I bought the 3D printer. I haven’t had any problems except for a few small blockages, but I don’t know what to do now. While trying to print, I saw that the extrusion process was not working and that there was no filament flow. When I couldn’t solve the problem with normal methods, I went to change the nozzle. Although I provided a normal flow for a few seconds, when I tried to remove the filament, it got stuck in the device. What should I do in this case? Can anyone help me about this ?

![WhatsApp Image 2025-03-29 at 01.19.21|375x500](upload://z2PDjD9gmCYHZhhkihCBoQpy1jv.jpeg)

hey im unable to see the video! maybe send it again?