Whoo hoo. K2 arrived (eventually) and all unboxed. Had an error on calibration that seemed to go when I updated the firmware. Here’s a picture of my sweet benchy.
Soooo to say I’m a bit disappointed is a massive understatement. I’ve had error after error. One about X-axis travel, another about cutter stuck and lastly could not react filament. I thought I’d try a white benchy as well given the CFS doesn’t appear to read the RFID for the black or blue.
Obviously stopped that one as it wasn’t going too well.
There appears to be something odd with the X/Y motor or travel as I hear and see it juddering and grinding. Not smooth at all and sometimes when doing the calibration it smashes into the RHS and grinds away. I’ve also noticed it bangs into the front moving forward so not sure if it’s meant to do that or there is supposed to be some limit switch? I’ve checked everything I possibly can but like cars, I guess some poor sucker has to get the dud or lemon. After waiting so long for it to arrive I’m crushed. The grandson was hoping to give it a workout this Xmas as well but sadly he’ll probably be just as crushed.
Anyway I’ll hit up support and see if they have any ideas but having been a Creality guy since my CR6Max I’m starting to rethink my decision
Errors so far and only been operational for a couple of hours.
Thanks MrBurns. Yes I’ve looked through those and most seem to be motor related but there are other random things well. Here is an example where I thought I’d use Creality Print instead of the models already supplied with the K2. As you can see it just doesn’t seem to know where it is, and I’ve done many calibrations to make sure that is setup OK.
Not sure what is going on so will wait for support and see what they say. Maybe it’s something in transport, but after unboxing and seeing how much packing material they use, you could probably drop it off a truck and it would be fine
Cheers
Ok update on that video. It appear it is getting a TC2841 so it looks like it is not registering the cutter movement, hence the crashing on the LHS. Out of ideas now so presumably it’s dud.
Cheers
This is worrying. Hope Creality can fathom it out.
When unpacking and upon first run it does a calibrate homing routine. I Can’t see the routine in the manual.
Mine does not arrive till 10th so am blind but you would think there is a re calibrate/ homing routine to relocate the datum.
Thank you for your replies. I’ve done the calibration both for shaping and bed levelling. The levelling seems to go OK. The input shaping “seems” OK although it sounds like it’s griding sometimes when moving X/Y. When I first unboxed and went through the calibration, it failed first time on input shaping. I then did it again and it completed. I have tried it a few times over the course of getting things to work.
What it looks like is when the X/Y motors move quickly is when problems seem to show up. I tried another print, this time the Creality logo. First layer started of perfectly. The second layer got about 3/4 of the way through then boom, it seemed to slip in the X/Y.
I’ve thought about a factory reset but might have to find out how to do that. I can see a reset in the system options (doesn’t say factory) but now due to the cutter errors it will not retract the filament so might have to open up the extruder to manually remove the filament.
I sent details off to Creality support last night so still waiting on a reply but might try the FB page as well.
Yes that’s the factory reset to bring the machine back to defaults. You will have a couple of choices when you do that such as whether to keep any videos or models stored in the machine otherwise they will be deleted.
Obviously something not right with the X/Y motors. They seem to get out of step/slip. Not sure but once that happens all you can do is stop. Then because it’s lost it’s way it starts smashing into the wall or back. In this last one it knocked it so hard a piece of the hotend assembly popped off.
I’ve clipped it back on but hopefully all the banging and knocking hasn’t caused any other permanent damage.
Anyway done trying various things so will wait for support to get back to me. Hopefully today.
Cheers
So Creality support got back to me (in German for some bizarre reason). So after running it through google translate they wanted me to do the belt tensioning thing as per their wiki. Long story short is it made it worse to the point of getting a CA2711 auto tension error. I think there might be something amiss with the belt tension mechanism. Maybe the belts are slipping although they seem pretty good from what I see. Not up to the point yet of ripping the back off to have a look until support give me the all clear. If I have to send it back for a replacement which is seeming more likely by the day, I want make sure everything is as it was from the factory.
I’ve run that and will send it off cs. Support asked me to do the belt tensioning adjustment K2 Plus Belt Auto Tensioning Module Calibration Process | Creality Wiki
Which seems to have made the CA2711 and CA2710 errors worse to the point they always appear when doing Input Shaping. I sent them all the details from that calibration but have yet to hear anything back so presumably they are working on it.
I’ll add this to that email and see what they come back with.
Dang i just received my k2 yesterday and havent unboxed it yet but am very concerned, the last 2 printers i bought, anycubic3 and qidi x max3 both are sitting never worked. Next printer will definitely be american or eu these chinese products causing me to much stress.
I’ve seen others have great results, so presume it’s just a dud one which is probably not unexpected. I’ve got 3 older Creality printers and they’ve been great machines although 2 of them have been modded to work better/faster. The support is a bit slow to respond which is a shame, as I was hoping they would just organise a replacement given I had to wait 6 months for the delivery and the cost is fairly high.
Hopefully yours is all good and you get some good prints out of it.
Cheers
I too have been emailing Creality for now 10 days. All they want to do is send parts. Does anyone else think that a printer of this price should be fixed by the user before a print can be printed.
My printer has the feet ripped out. I had to drill, tap and install a new screw on 2 feet.
The bottom hinge on the front door was unglued. Had to spend $12 for rear view mirror glue.
The frame is bent. The top glass is real tight on diagonal corners. Putting a sheet of paper in the corner show the amount warped.
The extruder will skip 5 passes on an infill. The first later is thin and thick and at some points not even covered the bed plate.
Had this K2 printer for over a week, many emails and chats but no calls. I see many of you have the same problems.
How come Creality Admins or Customer Service don’t comment on this site and help us owners here?
I pretty much gave up on the email as it was taking too long and even though I outlined everything with pictures and videos, the last response was to point me to the K2 wiki error codes.
It is disappointing given the K2 price and being a flagship product and the length of time to arrive. I eventually used WhatsApp from the Facebook page and the response was fairly quick although I had to go through the whole issue again and send them pictures etc. They too wanted me to try various calibrations etc and send some parts which I would have been more than happy for them to do if it had been a few months old, but this was out of the box dud. I assumed (incorrectly) that It would be a quick turnaround and they’d be able to ship another out given they probably have stock now, but that too is turning out to be a slow process. They advised they would send out a replacement label first via email. That was 4 days ago. So I receive an email this morning: Dear customer, Hello, sorry for the late reply. Due to the recent surge in inquiries, we are working overtime to process emails, so we are late in replying to your email. We have applied for a replacement label for you, which is expected to be sent to you within three days. Please return your K2 Plus Combo after receiving the label, and we will resend you a new K2 Plus Combo. Please note that the return label will only be applicable to your K2 Plus Combo. Thank you for your understanding.
So seems like they are busy and I’ll have to wait a few more days, then get it shipped back before they send out the replacement. Not sure how long that will take but not looking like this side of Xmas which is a shame.
I’ve generally had fairly good response from support. Not super fast, but usually fairly helpful. It seems the K2 rollout might have overwhelmed them a bit.
Just an update. The whole process has really been a nightmare. I presumed (obviously incorrectly) that having a dud K2 out of the box would just be a matter of letting Creality know, re-box it and they’d organise to ship it back to the warehouse and send out another, or even send out another and pick up the other one at the same time. After many WhatsApp and email messages I get an email.
Dear customer, Hello, we are very sorry. As it is the peak season for Black Friday inquiries, we are working overtime to deal with the pile of inquiries. We are very sorry for the late reply to your email. We are very sorry that we applied for the return label late because your K2 Plus Combo 1002110039 is overweight. Can you please send it back to the address below by yourself and provide us with the tracking number and carrier of your return package so that we can track the shipping status of your order? Recipient: ONLINE SELLER RMA16585492 AU Warehouse Name: Jade Tel: +86 755 3396 5666 Return address: Union Lucky Returns , P O Box 6008 #53291793 , CHULLORA New South Wales 1405 AU After you return it, please send us the shipping receipt invoice of your returned package, and we will refund you the shipping fee in the form of a gift card. We will arrange a replacement for you after confirming that the warehouse has received your returned package.
Wow. Ok so they are busy which is fair enough but for me to organise to ship it back and just get a gift card and what, they can’t do a label because it’s overweight! Australian freight companies can’t even ship to PO Boxes and it’s about $200 to ship if I did. So now it’s back and forth again with emails and WhatsApp. Sadly the hope of a Xmas present for the grandson has pretty much faded.
After looking in the back I think the main board is faulty given the X/Y motors don’t seem to move correctly along with other errors. All the glue has gone from the connectors on that main board so looks like it has had a replacement already.
I know some people have had a good experience with the K2 but starting to regret the decision. I’ve seen quite a few posts with people having issues. I’m sure it will be a great printer in time but at the moment I’m not sure it’s 100% ready for prime time. I’ve seen the Creality behind the scenes videos and it appears they give them a pretty good test so not sure how they end up with all the problems, at least ones that aren’t a result of dodgy shipping companies.
Dont know consumer law in your world. Here (UK), just contact your payment method (credit card/bank etc) and raise an issue for refund on faulty goods/non delivery. Copy “return” correspondences etc. Not okay to expect you to arrange and pay return costs at that level. A postage stamp maybe, but not $200 !
Yeah I could lodge a PayPal report. It has been on my mind. Really keen to get the printer though and trying to give Creality the opportunity to sort things out, but if it drags on too much longer, it might be an option.
I just presumed the warehouse would ship out a new unit and advise the transport company to pick up the dud one at the same time. Maybe shouldn’t use logic or common sense. It’s sounding like the dud one would have to go all the way back to China and then another one shipped out from China. Who knows as the comms has been pretty bad so far.
Also starting to think about getting them to ship out a main board and a couple of the boards that drive the auto tension but would only be guessing at the problem so could end up dragging on even longer than a replacement.
