The filament has been jamming the past few days. I replaced the extruder and the motor, cleaned the heater throat. I have ran out of possible issues. It can’t complete the first layer.
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You need to clean the heater throat (first take extruder apart and of and take the nozzle of) that allows the filament through by heating up a round iron wire and push that through so attached restfilament is pushed out. be careful when doing that. after that the filament will glide through much easier.
You have to use a bigger round iron wire that fits the heaterthroat diameter
I had that same problem last month and it worked for me.
there is a video somewhere to be found as guide
Hello @mattb36 …! 
Welcome to the Creality Forum…! 
Were able to get the extruder unjammed…?
We need to find the cause of the clog otherwise it will keep happening… 
What temps and filament are you using…?
Hey Matt. Wanted to state that I to was getting jam after jam, over and over on our K1 Max until I upgraded to the Flowtech hotend by Microswiss. Since upgrading I have had no issues… knock on wood
Good luck!
I’m agree with tjan, If the filament cannot be inserted into the hot end smoothly, you may need to use a tool (like a wire) to clear any blockages inside the heater throat. If you’re using filaments like PETG filament or ABS filament that are prone to absorbing moisture, make sure the filament is dry, as moisture can cause clogs or poor extrusion.