So lets say that the hinge on you brand new K2 comes unglued from the glass during shipping, what do you do?
My first idea was to write creality support and ask for a new door.
One week later their response was glue it back on yourself and I was rather inclined to tell creality support where they could shove it. My next thought was I will not be the only person who will experience this issue.
Gluing the door hinge back on is not an easy task.
The hinge requires precise placement.
1) Once installed there is only an approximate 2-3 mm gap between the glass door and the case.
2) the hinge pins must be aligned to avoid binding.
3) the gap between the hinges must be maintained.
4) Once the glass and hinge are properly cleaned there is no trace/outline of where the hinge was originally attached.
5) I assume the factory uses a jig/tool when gluing the hinges to get them placed correctly. That said, if there is variance in the manufacturing process there may not be a one size fits all solution.
Has anyone else experienced this issue?
BTW: I consider this a poor design choice.
I have built cabinets with glass doors and have never considered gluing the hinge on or drilling through the glass. On rockler.com just search for glass hinge and two examples are available that clamp to the top and bottom edge of the door. Neither are compatible with the K2 of course…
Mine arrived just fine. Those whos doors were detached have been sent replacement doors complete. Though most have also repaired the door with uv glue and kept the replacent as a spare.
Creality should provide a replacement? Else return the printer and get a repalcement/refund, but do this option quickly!
They offered me 10 bucks and told me to fix it myself…
wtf.
“Dear Customer, Thank you for contacting us and sincerely apologise for the late response. I’m sorry for bringing you a bad shopping experience.
Regarding the issue of the glass door joints falling off, it should be noted that in order to avoid the risk of glass breaking due to the bumpy long-distance transport, we have improved the installation process by cancelling the drilling and screwing fixing, and instead use glue to fix the door frame bracket.
You can purchase a strong glue to stick the door frame bracket to the glass door, and we can send you a $10 coupon as compensation, would you like to accept this solution?”
My response
“Really?
Here’s 10 bucks and fix it yourself?
That is not acceptable.
Others with this issue have received replacement doors.”
To be fare, they are OFFERING a solution. I would not accept that solution long term. I would demand a new door or return the whole printer for repacement. I would however, try the repair as a short term solution.
The $10 is inconsequential, having a door that works and I can trust is important.
I wanted to be clear on what my expectations are when responding to creality support.
Everything else on the printer seems to be working, its not going back. And damn, is that thing fast.
If I can salvage the broken part, that is just sauce for the goose. The door broke once, so I don’t trust it.
What I would also accept is…
An STL of a jig to align the part while gluing or an engineering drawing showing the proper location for the hinge(that I could make a jig from). There is only 2mm gap from glass door to case, and hinges need to align.
The type of glue to use, some glass glues spec temperature limits. The chamber will get hot, 50 degrees C using abs for example.
Creality is to busy stomping out fires with broken doors and faulty printers at the moment.
Some companies are easier to deal with as far as getting parts fixed at the nearest dealer but who knows…Tesla might say, “Here is a coupon for a tube of JB Weld”.
If this were and auto manufacturer, I would get everything fixed under warrantee. Lemon laws are our friend with an auto. A mail ordered 3d printer from china is a whole other animal when it comes to consumer protection.
To be fair, as cars become more like mobile computers than cars, fixing “issues” is becoming very difficult to inforce. I know of car owners with cars “in the garage” for months on end!
In regards to the original topic, I also got my K2P with the bottom hinge unglued. I also contacted support and got the same response of “we can offer a $10 credit and to glue it myself”.
I persisted and politely stated that due to how it was packaged this seems to be a manufacturing defect and would rather prefer a replacement door. I was finally able to get a response of that they will be shipping out a new door on warrenty.
From 1st email to the final one it took about a week to get the final response.
Creality response is slow (I’m sure due to the holiday season here in the states) but they DO respond, just need to be patient.
same thing here. I was told to fix it myself. My K2 came with customized with only 2 feet. the optional other 2 feet were laying in the bottom of the box from being ripped out in shipping or packing. The broken hinge on the glass door had to be repaired with rear view mirror glue. Also i had to put the cover on the extruder, I just thought it was part of the installation, but later learned it had been shaken off during shipping. Once I got thing glued and screwed back together I found the frame was not square. On a device that is precise to .01mm you would think that would get Creality interested in fixing it. The test Benchy came out looking like spaghetti. I then tried a large flat butterfly. That was a disaster. Then Tech support said they would send me a new extruder. At that point I said I wanted a new printer. Many emails later, someone said they would get me a return label for my printer, and when they receive it, they will send another one. That was 2 weeks ago and still no label. I still have not spent my $15 voucher. Why would I purchase anything more when you don’t support a $1400 printer.
I think I am at the point I want my money back. I think the rest of you folk that have the same problems should demand to get your money back. This is not normal for a unit that cost as much as it does.
Agree wholeheartidly. Mine took forever to arrive, its arrived undamaged and is printing just fine so far (4 days and counting).
Send it back and wait for the replacement if you need the volume and multi spool. Else wait for next itineration from whoever etc.
IDK…I had a Ford Pinto back in the day, and it was similar in price and flaws. Seriously though, it’s hard to beat a machine that prints perfectly right out of the box (except for having to drill out the socket head screws for the two back feet that broke off and replacing the bolts out of stock).
Seriously though, it’s hard to beat a machine that prints perfectly right out of the box (except for having to drill out the socket head screws for the two back feet that broke off and replacing the bolts out of stock).