If you end up gluing it temporarily (while you persist with Creality for a replacement ), I guess the glue for car rear view mirrors should be good.
They left that response open-ended. If I were you I would tell them this is insufficient and tell them they need to either sending you a replacement door, or if theyāre truly afraid of the glass breaking, a whole unit replacement.
That is unfortunate.
The Rocker hinges will probably not work. It would be easy to over-tighten and break the glass. Also the gap is too large. I think Creality specifically got away from drilling holes in the glass as previously the glass shuttered during shipping.
The problem is more likely with Fedex than Creality. If one drops a 120 lbs box from a truck something inevitably breaks. In that case separated glass could be the smallest problem. There is no way for Creality to blame Fedex if the customer accepted the delivery without taking photos of the box and reporting the damages.
I would suggest Creality (hopefully they read this)
- Send CFS and filament in a separate box
- Remove the door for shipping and instruct end users to reattach it.
- Use someone else instead of Frdex.
Shaving 10kg off might help a little but dropping it would inevitably lead to damage without more substantial packaging. Better to pack it all in one hefty quality structural box rather than just foam and cardboard
The difference in impact force between 40kg and 50kg box is 25% quite substantial . Also those 10kg are sitting on the top of the bed which is only 5mm aluminum. I would gladly pay for shipping of extra 10kg box to avoid the potential damage. I am not sure but it could be that it is the CFM and spools that break the hinges.
A crate would not help much. The current damages happen not because the box was destroyed but because the printer fell on itself
#anotherone
I was lucky and both the glass door became unglued and one of the feet broke off. Hurray! /s
Rear view mirror glue worked great, but what a chore. I got a K2 specifically because I was done with tinkering and building/rebuilding printers.
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only printers that I have that have not needed tinkering with are my Qidi Xplus3 and Q1Pro, not got the room for a Plus4 but given the chance I would have one.
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Re returning the printer. Although mine came (eventually) the door and feet were intact. It seems mine was packed in thick compressed cardboard and not the foam I have seen on many unboxings.
Sadly something was odd with the X/Y motors and would lose their place and smash into the frame. It took 2 weeks of back and forth with tech support and every other Creality email I had listed before they agreed to replace the printer. I too waited about a week for a label only to be told the printer was overweight and they could not get a replacement label. Bit of a WTF moment but maybe thatās just something here in Australia. Another week of back and forth as I just couldnāt fathom why they manage to ship it, but unable to ship it back. Anyway they told me I would have to arrange shipping and they would send another out and give me a gift card for the shipping cost. I agreed to ship but not the gift card. Latest email says another is on the way and would I be OK with a gift cardā¦ughā¦weāll see what happens next.
If this next one is dodgey, then yes Iāll be asking for a refund and look elsewhere or wait till Creality have ironed out all the bugs. Donāt know but has been a terrible experience so far for their flagship product.
As expected mine also came in with broken door hinge, Now to wait another couple months to get a door replacement #Never_Buy_Creality
Iām not sure I feel better or worse knowing that Iām far from the only one with this exact same experience.
Just received my K2 yesterday (after 7 months) and yupā¦foot gone and hinge broken. With all of the above posts it sounds like a packaging issue that Creality needs to improve upon. I am waiting for a response but I am going to hold out for a new door and foot because if I repair it myself and there is an issue down the road they could blame it on the repair. No idea if the printer works yet because I donāt feel comfortable operating it with the door honing by one hinge. If they donāt provide a new door I will be returning it.
I wonder if it is always the same foot and always the same hinge? Perhaps someone could setup a poll? In my job I design light-tight darkboxes for the science community (I design other things too but that isnāt the point), the boxes are of the size of a big 3D printer, but are much lighter. I spec M8 stainless steel feet for these. I think Creality should increase the size from M4 to at least M6.
no you arent the only one. Just got my $1200 brick today. Worse than the door, the software is completely jacked up OR they messed up the MOBO when configuring it. Either way Iām not turning this 70 pound behemoth around and scratching up my bamboo desk then unscrewing 16 allan screws until support replies backā¦
Honestly this is pretty poor. I paid that much to receive a finished working product, not to roleplay hardware support engineer and fix the darn thing.
Going by the picture posted by adamowjo it looks like the same foot/hinge. Left front foot and the lower hinge directly above it. I donāt think it was from poor handling, I believe it was from poor packaging design. The bottom of the box has a sheet of foam for protection, but there are holes for the feet to be set into. On my packaging the foot had obviously broken through the cardboard. My guess is that someone used a dolly (reasonably) which compressed the foam and caused the foot to break through the cardboard, making it vulnerable. Once it was sheared off (probably by another dolly) the corner had no protection and the vibration of being set down again possibly caused the hinge to separate. Creality needs to either use a more rigid base to prevent the feet from breaking through, or extend the foam under the feet so they donāt come into direct contact with the cardboard. Either way, it seems to me it was a packaging design flaw and they need to resolve it for all affected consumers. I am new to Creality and am hopeful they step up to the plate and replace the door & foot (gluing it is not a reasonable solution in my mind), and that there are no further issues when I eventually get it operational. (and hopefully sooner rather than later). It looks like it has the potential to be an awesome printer.
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Stesso problema e lo incollata anche perchĆØ se aspetto creality stiamo freschi