Good day.
I have the Creality Hi printer and use it almost exclusively with the CFS. I had to remove the tube while dealing with another issue and when I tried to replace it I found it would no longer stay in the hole.
I see this post
PTFE tube keeps coming out of the extruder - Flagship K Series / Creality Flagship K2 Plus & CFS - Creality Community Forum
This is exactly what has happened with my HI. I imagine the solution is the same. Here are images of mine.
I took it apart to see If I could pull out just this component and replace it but I see that it is press fit into the housing.
My company has another printer in a different location and I see this component is white on that one. I suspect that is the replacement version.
How to I get the appropriate part?
I did send them an email. This was the response I received.
Thank you for contacting Creality customer support.
We need more information for the printer in order to serve you better.
1:A screenshot of your complete purchase link and the order receipt/invoice (it’s a prove of warranty)
2:A picture of the SN code (it’s a bar code sticking on side of the printer /control box/about tab in the Sonicpad )
3:A video of the malfunction (you could try uploading it to any cloud drives or youtube, please check if the permission is set to public if you are using cloud drives.)
4:If you have already conducted related tests, please share the test results.
- Did your machine worked properly before the problem you are experiencing occurred?
Your detail information and description would be appreciated.
If anyone else has this same issue they may want to gather this before sending the email to save a little bit of time.
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