Recieved Brokon K2 Plus Combo

Flagship K Series Creality Flagship K2 Plus & CFS
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Man, I have heard and read all the nightmare shipping problems Creality has had with the K2. I almost didn’t order one because of this issue. But my buddy ordered one and it arrived perfectly. ,

So, I ordered one Feb. 19 and it showed up at my house on 3/4/25.

I inspected the box and it looked in really good shape, a couple of small indentions on the box, but nothing concerened me. Boy Oh Boy, this is when the trouble started. Luckily I stuck my iPhone on a tripod and recorded the unboxing. After getting the unit out of the cardboard I then started removing the packaging tape. This is when I noticed the bottom door hinge was busted off the door. Hmm, well I read online that they’ll send out another door, so I continued. I completely removed the top hinge and removed the door. This is when I noticed the hot bed was sitting at about a 10 degree angle. I took more footage of it and then carefully removed the CFS unit. I was in good shape. It was at this point I noticed the bed was competely seperated from the rails, it was just rattling around in the bottom. So now I know that I have some serious issues. I completed the unboxing and seperated all the components. I now noticed the thin metal bottom plate of the whole enclosure was not attached, it was still sitting in the bottom of the cardboad packaging, with all the screws completely stripped out and sitting in the bottom too. I looked at the back of the unit and all but 2 screws were completely stripped out and the back was flapping in the breeze.

I mean this has to be worst case scenario.

I immediately contacted chat and ultimate sent them some photos and videos to substantiate my claim. Now I’m told that I have to wait for review and instrutions from Creality on my next move. It’s like I’m guilty until proven innocent. Sheesh Creality, send me a busted machine and then make me wait even longer to get a replacement coming. I’m at the point where I might just get my money back and order Brand X.
I hope they’re reading this and choose to do the right thing.

I know shipping is out of their hands, and I think they do agreat job packing these sensitive machines. But when problems arise, they need to handle it promptyly in an effort to maintain their customer base.

I hope nobody else has to deal with this. I also hope that Creality can find a way to getthese shipped without all the issues. Maybe pack the CFS in a seperate case?? I wonder what the casualty rate is for these printers, seems high, like 25% are damaged.

Rant off.

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Man , I’m getting nowhere with Creality chat or phone. They don’t answer their phone. Anybody know a way to cantact Creality to get some resloution? This is the WORSE customer service imaginable.

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Hello @Greg_Pound …! :wave:

Welcome to the Creality Forum…! Creality

Really sorry you are having so much trouble getting help with your K2 Plus Combo.

If you haven’t tried already:

Creality Contact

I’ve heard others say that whats app and facebook are good ways.

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Thanks for the tip. I’m not familiar with Whatsapp, I’ll look into it. Another hour today on chat and no closer to a resolution.

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Sounds rather busted up, certainly seems like a unit that needs returning, hopefully you get a quick resolution.

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Well, I received an email this morning asking for my address so they can send me a new door. This is after I told them on 5 different emails I don’t need a new door, I need a new machine. Unfortunately I’m forced to dispute it through my CC company. Maybe since Creality is not getting paid, they’ll expedite it.

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The saga continues. I did finally get an email from a Rep saying logistics would forward a shipping label. I assume this means they are going to let me return my broken machine to them. After all the empty email promises and the chat promises to escalate the urgeny, I don’t have a lot of confidence that they’re not just kicking it down the road. I will say, I want a refund now, there is no way I will put myself through this kind of customer service again. I’m a reasonable person and I understand things happen, especially with sensitive products. But the total lack of communication and no ability to contact anyone for a resloution has turned me away from ever recommending Ceality products. Sorry to rant, I just want people who are considering this purchase to understand the risk involved if things don’t go well.

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I guess this is why many say buy from Amazon, easier to return things?