I never thought I’d have to write this, but my experience with Creality has been nothing short of outrageous, and I feel obligated to warn others. What I’ve been through is a cautionary tale about what you might face if you choose to buy from them.
Here’s my story: I purchased what was advertised as an open-box Ender 3. What arrived was a broken, poorly refurbished unit. From day one, I’ve been stuck in a maddening cycle of contacting Creality for help—nearly two months of daily messages—only to be ignored most of the time.
When they finally responded, they promised either all-new replacement parts or a brand-new unit. But when the replacement package arrived, guess what? It contained incorrect items that didn’t solve the problem. This wasn’t what was agreed upon, and I’m still stuck with a useless printer.
It’s not just poor service—it feels deliberately deceptive. I’ve given them every chance to make things right, but Creality has failed time and time again. I can’t believe a company with such a reputation would resort to these shady tactics, ignoring its customers after taking their money.
I’m sharing this to warn anyone considering Creality products: think long and hard before you trust them with your hard-earned cash. The frustration, lack of accountability, and outright disrespect for customers aren’t worth it.
Creality, if you’re reading this: It’s time to step up and do what’s right. I expect proper compensation—a new, fully functional unit as promised—and for this issue to be resolved immediately. Ignoring customers only tarnishes your brand and reputation.
For those who’ve been burned by Creality too, let’s unite and make our voices heard. It’s time we hold them accountable. Share your experiences below, and let’s ensure no one else goes through this.
