Z hop in material selection not functioning

Hi i have a problem where i use the Creality print software it wont add z Hop to my g code and it rubs against the infil and knocks the part off the plate, also it rubs so hard that it makes a rumbling sound as it moves within the infill. ive used about 2 spools of filament now to try and fux the zhop tried changing all retraction settings and the zhop setting in the materials but it has no effect, please help

That sounds like your Z offset is too low. Also try gyroid infill.

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Cambiando el tipo de relleno, solucione yo ese problema, el de panal de abeja no suele dar problema.