Here’s Creality Support’s initial reply:
"### 创想三维（官方客服）
Chuangxiang 3D (official customer service) 17:23 (2 hours ago)
Dear Customer
Thank you for contacting the Creality customer support.
We appreciate your interest in our products and services.
We hereby inform you that your request has been duly forwarded to our development team.
In Creality, we place great importance on the feedback and suggestions we receive from our customers and are committed to providing the best products and services possible.
Please rest assured that we will keep you updated on any developments regarding your request.
While we cannot provide an exact timeline at present, we kindly request your patience in the meantime.
Sincerely,
Customer Service Centre Shenzhen
Creality 3D Technology Co.,LTD.
Business Hours: 9:00-18:00 GMT+8
Contact us: TEL: +86 755 3396 5666
Official Website: http://www.creality.com
Official Store: http://store.creality.com
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