Error codes (And what we can do with them)

Creality Ecosystem Ecosystem Product
1

I’m hoping someone has a list of error codes. I have a K1 Max and it generates a few errors. I’d love to know what they mean and a potential resolution.
E0500: Unknown error
I love this one…something happened to generate this, what was it?
In another post, @REDWOOD and @banjo451 asked about E2505 and our friend @Collin replied:
Hi, @REDWOOD Error code 2502 Cause: Abnormal motor driver chip (motor chip overheating, low voltage, short circuit…) . Please contact the official customer service to replace the motherboard.

Now that’s cool!
I’d love to get more insights even just to know what I can, and can’t fix myself…and I’m pretty stubborn about fixing stuff myself.
I’ve survived 2 Ender 3’s and an Anycubic MegaPro. I’m always up for a challenge!

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2

Hi，@Zerquetch

E500, key: 2294, unknown anomaly

Problem Analysis:
Machine resources are full

Solution:
Reboot the machine

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3

I’m in the process of putting together an error code document for your reference.

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4

Warning: E500, key: 2111, unknown exception" pops up on the screen.

Problem Analysis:
Nozzle temperature has not risen to 170 ° C, received instructions to operate the extruder

Solution:

  1. Restart the machine
  2. machine related slices deleted, re-slice printing
5

So how do you reboot the machine? Nothing in the manual, touch screen, or C-Print.

6

Follow creality wiki
https://wiki.creality.com

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There is nothing there to reference rebooting. Only factory reset, I’ve become very used to using it.

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@Zerquetch Sorry answer is so late. Just now reading these great posts.

Rebooting this machine is done by turning it off with the switch and then back on in a couple minutes.
Doing a factory reset in the options menu @ System / Reset to Default lets you choose to erase files and basically clean up the machine for a fresh start.
Hope this helps a little. :grinning:

9

@Collin I found the error codes in the Wiki site @ https://wiki.creality.com/en/k1-flagship-series/k1/maintenance
Thank you. Hopefully I’ll never have to use it… :stuck_out_tongue_winking_eye:

Is that the complete list as far as you know…??

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Yeah, found under K1 Maintenance

K1Max_ErrorCodes
K1Max_ErrorCodes800×513 121 KB

11

But then there’s the ‘other’ code we get

20230806_225711
20230806_2257111130×1507 154 KB

and more like that
2111
2294
2502
2505
4292
what be those, pray tell?

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2111
Extrusion below minimum temperature 170 degrees
Slicing problem, please use the official slicing or contact the official to use the official third-party slicing profile provided by the official

2505
Abnormal motor driver chip TMC
Overheating: abnormal motherboard fan, low voltage: print speed is too fast.

Other error codes Please feedback to the official after-sales customer service.

13

So what’s with error 4292?

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aside from the posted list, I have noticed it can produce a lot more and different error codes. Is there a more comprehensive list as you alluded to in your post:

Every connection has a path. Every path has a result.

15

So here’s another new error:

Error
key:3002, Unknown Exception

What’s this all about then? Doing some reading, seems like this has bricked more than a few machines with no explanation other than “Must be the mobo”

Any chance we can help all them folks struggling for a solution?

16

New One: 2112

20231022_200508
20231022_2005081450×1933 97.1 KB

What’s this? 4 times in a row, does the calibration great, then dumps a ton of filament on the bed and errors

20231022_200524
20231022_2005241324×1766 96.5 KB

17

Changed filament due to stories of Black filament not being read correctly, if at all. (I have used a LOT of black filament with zero issues other than these new problems)
So I updated everything, factory reset printer, now trying a temperature tower from the internal menu…

20231023_151830
20231023_1518301366×1822 101 KB

Barf! same as before.
Just trying the Flow rate calibration #1 now

18

Well that’s just poop… :stuck_out_tongue_winking_eye:
I haven’t had a problem with Black PLA…
Any word from cs@Creality.com on this…??

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So here’s a few more, I did’nt spend any time organizing, but I will later tonight!

code:key526 msg:PR_ERR_CODE_HAVE_LOST_STEP:Z-axis step loss was found.
And on the screen:
key2526,Z-axis movement not smooth or lead screw rotation not smooth

So those 25xx codes seem to be about bed levelling.
2521 Chip sensor
2522 Pressure sensor
2526 Z-axis not smooth
2529 Level Sensor Data Transmission Anomaly

20

image
I’m getting a E0500 unknown error Description :Key2154Unknown Exception

Tried restarting and also doing full calibration from the menu to reset levelling and the movement and extrusion looks OK when I manually run them.

Found a fix to this from Jamison_Burton (I had an apostrophe in the filename) - Jamison_Burton

1

Mar 3

I found the solution!

The File Name had a special character in it, which translated over to the gcode and caused the error. I got help on the /creality reddit page and a user had a similar problem.

Seems like an easy enough fix to be addressed on the software side, but other users should be aware to not include characters (like the apostrophes ’ ) into the file names!

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